Delivery

  1. Our delivery service covers all regions across Pakistan. Whether you’re in a major city or a remote area, we’ve got you covered.

  2. Enjoy the convenience of free delivery on all orders. There are no additional charges for shipping regardless of your location within Pakistan.

  3. We strive to deliver your orders promptly. Typically, orders are delivered within [insert estimated delivery time, e.g., 2-5 business days], though delivery times may vary depending on your location and other factors.

  4. Keep track of your order every step of the way with our tracking service. Once your order is dispatched, you’ll receive a tracking number via email or SMS, allowing you to monitor its progress until it reaches your doorstep.

  5. We partner with reliable courier services to ensure safe and timely delivery of your orders. Rest assured, your package is in good hands from the moment it leaves our warehouse until it reaches you.

  6. Have any questions or concerns about your delivery? Our customer support team is here to assist you. Feel free to reach out via phone, email, or live chat, and we’ll be happy to help resolve any issues you may encounter.

Return

Initiating a Return:

If you encounter any issues with your order, please submit a support ticket through our website or contact our customer support team directly. Kindly explain the nature of the issue you’re facing with the product.

Return and Replacement Period:

We understand that sometimes a product might not meet your expectations. Therefore, we offer a hassle-free return and replacement policy.

You can return or request a replacement for your item within 7 days of receiving your parcel.

Conditions for Return and Replacement:

Please note that only items that are unused, undamaged, and in their original packaging are eligible for return or replacement.

Any product that has been damaged due to misuse, mishandling, or accidental damage after delivery will not be accepted for return or replacement.

Additionally, products that have been personalized or customized according to your specifications may not be eligible for return or replacement unless they are defective or damaged upon arrival.

Return Process:

Once your return request is approved, you will be provided with instructions on how to return the item.

Please ensure that the item is securely packaged to prevent any damage during transit.

Upon receiving the returned item and verifying its condition, we will initiate the refund or replacement process accordingly.

Refund or Replacement:

If you choose a refund, the amount will be credited back to the original payment method used for the purchase.

In the case of a replacement, we will ship the new item to you as soon as possible, subject to availability.

Contact Us:

If you have any further questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team. We’re here to assist you every step of the way.

Help

  • Give us a shout if you have any other questions and/or concerns.
  • Email: info@braistic.com
  • Phone: +923089226968
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