Initiating a Return

  • If you encounter any issues with your order, please submit a support ticket through our website or contact our customer support team directly.
  • Kindly explain the nature of the issue you’re facing with the product.

Return and Replacement Period

  • We understand that sometimes a product might not meet your expectations. Therefore, we offer a hassle-free return and replacement policy.

  • You can return or request a replacement for your item within 7 days of receiving your parcel.

Conditions for Return and Replacement

  • Please note that only items that are unused, undamaged, and in their original packaging are eligible for return or replacement.

  • Any product that has been damaged due to misuse, mishandling, or accidental damage after delivery will not be accepted for return or replacement.

  • Additionally, products that have been personalized or customized according to your specifications may not be eligible for return or replacement unless they are defective or damaged upon arrival.

Return Process

  • Once your return request is approved, you will be provided with instructions on how to return the item.

  • Please ensure that the item is securely packaged to prevent any damage during transit.

  • Upon receiving the returned item and verifying its condition, we will initiate the refund or replacement process accordingly.

Refund or Replacement

  • If you choose a refund, the amount will be credited back to the original payment method used for the purchase.

  • In the case of a replacement, we will ship the new item to you as soon as possible, subject to availability.

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