Refund and Replacement Policy

If you encounter any issues with your order, please submit a support ticket through our website or contact our customer support team directly.
Kindly explain the nature of the issue you’re facing with the product.

We understand that sometimes a product might not meet your expectations. Therefore, we offer a hassle-free return and replacement policy.
You can return or request a replacement for your item within 7 days of receiving your parcel.

Please note that only items that are unused, undamaged, and in their original packaging are eligible for return or replacement.
Any product that has been damaged due to misuse, mishandling, or accidental damage after delivery will not be accepted for return or replacement.
Additionally, products that have been personalized or customized according to your specifications may not be eligible for return or replacement unless they are defective or damaged upon arrival.

Once your return request is approved, you will be provided with instructions on how to return the item.
Please ensure that the item is securely packaged to prevent any damage during transit.
Upon receiving the returned item and verifying its condition, we will initiate the refund or replacement process accordingly.

If you choose a refund, the amount will be credited back to the original payment method used for the purchase.
In the case of a replacement, we will ship the new item to you as soon as possible, subject to availability.